PM Tenant Service Agent
AI agent that handles tenant maintenance requests on Salesforce: classifies urgency, creates work orders, and escalates emergencies automatically. Built for a NYC property management firm.
Problem
Property management companies handle hundreds of repetitive tenant inquiries every day (maintenance status, rent balances, lease renewals), all manually. Each one ties up a property manager for minutes. Emergency triage depends on whoever happens to be available, meaning a gas leak reported at 2AM waits for a human to classify it.
Solution
An AI agent that lives inside Salesforce and handles the four highest-volume tenant interactions 24/7. Tenants message in, the agent verifies their identity, classifies urgency, creates work orders with the right SLA, looks up rent and lease information, and escalates emergencies to a manager with full context. No human intervention required for routine requests.
Demo
Results
Tech Stack
Want something like this for your team?
Fixed-price builds. Optional monitoring & support retainer after go-live.
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